Did you get the implications or did it just go right over your head? Hmmmm.
Showing posts with label Tech Support. Show all posts
Showing posts with label Tech Support. Show all posts
1/12/09
DID YOU KNOW?....
...and are you ready? Are you prepared or are you catching up?
Did you get the implications or did it just go right over your head? Hmmmm.
Did you get the implications or did it just go right over your head? Hmmmm.
4/26/08
Personal IT Department - Part 3
M.y.Spa.ce is the DEBIL, Bobby Boucher (pronounce Boo-SHAY)! That is all I got to say. So my neice comes over for the weekend and drops her laptop (that we gave her) on the table and announces that she has got some serious problems with her computer - there are all these pop up and spyware stuff on it. Oh REALLY, I say. She proceed to also inform me that it was the Spyware Blocker software that I loaded on the computer that is causing the problem.
DA HELL YOU SAY! I (not being on my meds at the moment) SNAPPED and read her the riot act. As the resident, in house, technical support team - there AINT NUTTIN that I put on her computer that has caused the serious melt down her computer was having. Well, after running her laptop and my laptop side by side, doing research on what all these pop up were, where they came from and how to get rid of them - THEY ALL CAME FROM THAT DEBIL M.y.Spa.ce. I hate that site like I hate gettin stung by a wasp. That ish pisses me off and hurts like hell.
And if you need some documentation, background info...here it is from Business Week:
Social-networking sites a 'hotbed' for spyware
Youths on M.yS.pa.ce and similar sites aren't cautious about surfing the Web
Let's just say I've been working on her computer since 6pm last night. I haved used Spy.b.ot, Ad.A.wa.re, updated her virus protection software, edited what I could find/what was obvious in her registry, tried to stop some services in her configuration and STILL this sucker persists. I have cleaned up over 250 files/registry entries & programs since last night.
It has hijacked her desktop with some insidious message in the background AND disabled her task manager so I can't even stop the malicious program from running in the background. It is now 8:30am in the morning and I'm on my last attempt at resolution before I have to send the computer out. I'm SO MAD I COULD YOU COULD FRY AN EGG ON MY HEAD! UGGGAAAAAAAAH!!!!! After narrowing down the search to which program the sucker was, I have found a program (that you can download for free) called Ma.lwa.re.bytes An.ti/Ma.lwa-re. It has been running for the past hour and it has found (so far) 30 more infected files.
My children and the rest of the kids that I finance are now BANNED from the Debil - da M.y&&###!**Space. Hell to the Naw. And if you think you are gonna do it anyway, well guess what...DON'T COME CRYING TO ME WHEN YOU PUTER IS F'D UP AGAIN. Buy yourself a new one with you OWN money OR fix it your dang self.
Hmmmph! Idjits. I'm going to Yoga and get my Chi back....as Whitley used to say..."Relax, Relate, Release."
....that program just found 4 more infected files. 'Sigh'
DA HELL YOU SAY! I (not being on my meds at the moment) SNAPPED and read her the riot act. As the resident, in house, technical support team - there AINT NUTTIN that I put on her computer that has caused the serious melt down her computer was having. Well, after running her laptop and my laptop side by side, doing research on what all these pop up were, where they came from and how to get rid of them - THEY ALL CAME FROM THAT DEBIL M.y.Spa.ce. I hate that site like I hate gettin stung by a wasp. That ish pisses me off and hurts like hell.
And if you need some documentation, background info...here it is from Business Week:
Social-networking sites a 'hotbed' for spyware
Youths on M.yS.pa.ce and similar sites aren't cautious about surfing the Web
Let's just say I've been working on her computer since 6pm last night. I haved used Spy.b.ot, Ad.A.wa.re, updated her virus protection software, edited what I could find/what was obvious in her registry, tried to stop some services in her configuration and STILL this sucker persists. I have cleaned up over 250 files/registry entries & programs since last night.
It has hijacked her desktop with some insidious message in the background AND disabled her task manager so I can't even stop the malicious program from running in the background. It is now 8:30am in the morning and I'm on my last attempt at resolution before I have to send the computer out. I'm SO MAD I COULD YOU COULD FRY AN EGG ON MY HEAD! UGGGAAAAAAAAH!!!!! After narrowing down the search to which program the sucker was, I have found a program (that you can download for free) called Ma.lwa.re.bytes An.ti/Ma.lwa-re. It has been running for the past hour and it has found (so far) 30 more infected files.
My children and the rest of the kids that I finance are now BANNED from the Debil - da M.y&&###!**Space. Hell to the Naw. And if you think you are gonna do it anyway, well guess what...DON'T COME CRYING TO ME WHEN YOU PUTER IS F'D UP AGAIN. Buy yourself a new one with you OWN money OR fix it your dang self.
Hmmmph! Idjits. I'm going to Yoga and get my Chi back....as Whitley used to say..."Relax, Relate, Release."
....that program just found 4 more infected files. 'Sigh'
2/20/08
Tech Support Rant
The Steptoe Ranchero has just had a bad month of technical difficulties. Check out the latest IT debacle over at my ma's place:
http://sandysprogress.blogspot.com/2008/02/hard-drive-crash.html
It looks like a scene right out of The Terminator...I'm not sure what she is really building over there, but it sure looks like the precursor for Skynet.
http://sandysprogress.blogspot.com/2008/02/hard-drive-crash.html
It looks like a scene right out of The Terminator...I'm not sure what she is really building over there, but it sure looks like the precursor for Skynet.
2/6/08
Personal IT - Part 2
Let's just start off with a good ole Foamy Tech Support Rant (this is a different one).....
Sooooooo, I get a phone call from my daughter.
Child: Ma! Should I buy a new laptop?
Me: Why would you do that. What's wrong with the one you got?
Child: Well, it won't boot to Windows. It gets stuck during the boot process. I can't do anything.
Me: Uh Huh. What do you want me to do?
Child: What computer should I buy?....or Ahhh, can you look at my laptop for me?
Kill me now.
So, she brings it over. After getting the computer to run a diagnostic and my mother and I looking up the error codes that we got, we figured out that either the hard drive has failed or the operating system is corrupted. Another 30 min online at online support, I can't find anything on how to fix the problem myself. We have to call tech support and guess what?....the computer is out of warrenty. We get "Varnum" on the phone and Erin agrees to the $39.00 support fee. We are off. After I convinced him that I have done the 1st 5 things he suggested, he decides to finally look up the 3 error codes that I had already collected.
Guess what? It is not the hard drive. It's the operating system and we only have to reinstall (which means Erin will lose everything on her computer). Erin balks (ARE YOU STOOOPIT). She wants to know how much for them to see if they can recover the PICTURES on her computer. Let's see...$159 just for the tech to look at the computer and then it starts at $100 and up for the recover/backup fee...plus you will be without a computer for 10+days. OR we can reinstall the operating system in 10 minutes and you can download you pictures back off of Sli.de and Fac.e.book....for $39... She saw the light.
It actually took 30 minutes to reinstall, adjust settings, and reconfigure stuff, but she saved about $800 dollars. Didn't offer Mom a dime. Just poured me a glass of wine. Hmmmm.
Saving the world, one laptop at a time.
Sooooooo, I get a phone call from my daughter.
Child: Ma! Should I buy a new laptop?
Me: Why would you do that. What's wrong with the one you got?
Child: Well, it won't boot to Windows. It gets stuck during the boot process. I can't do anything.
Me: Uh Huh. What do you want me to do?
Child: What computer should I buy?....or Ahhh, can you look at my laptop for me?
Kill me now.
So, she brings it over. After getting the computer to run a diagnostic and my mother and I looking up the error codes that we got, we figured out that either the hard drive has failed or the operating system is corrupted. Another 30 min online at online support, I can't find anything on how to fix the problem myself. We have to call tech support and guess what?....the computer is out of warrenty. We get "Varnum" on the phone and Erin agrees to the $39.00 support fee. We are off. After I convinced him that I have done the 1st 5 things he suggested, he decides to finally look up the 3 error codes that I had already collected.
Guess what? It is not the hard drive. It's the operating system and we only have to reinstall (which means Erin will lose everything on her computer). Erin balks (ARE YOU STOOOPIT). She wants to know how much for them to see if they can recover the PICTURES on her computer. Let's see...$159 just for the tech to look at the computer and then it starts at $100 and up for the recover/backup fee...plus you will be without a computer for 10+days. OR we can reinstall the operating system in 10 minutes and you can download you pictures back off of Sli.de and Fac.e.book....for $39... She saw the light.
It actually took 30 minutes to reinstall, adjust settings, and reconfigure stuff, but she saved about $800 dollars. Didn't offer Mom a dime. Just poured me a glass of wine. Hmmmm.
Saving the world, one laptop at a time.
1/25/08
Personal IT Department
I am Ron's Personal IT Department. I have just spent the last 4 hours FIXING/DEFRAGGING/DE-SPYWARING/REGISTRY EDITING/DELETING/DOING BASIC MAINTENANCE on his MFn' laptop. As much as I love my man...he is that computer idiot that ran away from the computer village. UGGGGGGAAAAAAAAHHHHHH!!!!!!
Save me from the madness....
I have told him time and time again that he doesn't need to save the email in 3 different folders as well as the documents attached in triplicate. I have remindhim on numerous occasions to backup his crackberry. I've told him over and over to run the spyware program (even taped a note to his desk). NO you can't store 100GB of photo's on a 50GB hardrive. NO you can't just hit escape and make it all better. NO you can't just close your laptop and walk way when you get an error message and think it will go away. NO Ctrl-Alt-Del is NOT a fix all. Can you say that I am pulling out my hair.
So, this afternoon, Ron calls me on my cell to tell me that there is something wrong with his outlook.
Ron: Lisa, somethings wrong with my laptop.
Lisa: Uh Huh. What seems to be the problem?
Ron: I keep getting an error message when I try to delete something and it keeps sending the same message over and over.
Lisa: And, uh, how long have you had this problem.
Ron: I dunno. This is new but I've had other errors going on too.
Lisa: And you didn't do anything about it?
Ron: Uh, no. It wasn't bothering me much then. This is a problem.
Lisa: And you want me to fix it.
Ron: You're a borderline genius, right? I'll be right home...but can you look at it for me.
Okay. So, I stomp upstairs - like I don't have nothing better to do - and start messing with his computer. First, I look at all the crud he has on the laptop - UNINSTALL. Second, what is all this crap running in the background? - MSCONFIG - STOP those puppies from loading at start up. Ran SPYBOT - removed 44 errors/spyware. Ran AntiVirus software - nothing. Analyzed harddrive - DEFRAGED and removed all unnecessary files. Researched outlook error message on my computer, implemented solution. Ran Fix/Restore for outlook - fixed the problem (at least temporarily). He is back up and running.
While I was doing all this, I fixed martini's for my mother and I, while Ron went to pick up J-Man from his girlfriends house and pick up some dinner.
He thought it was hilarious that he got us food from Akbar - an Indian Restaurant....cause I was like tech support in India. There are moments when a good open palm slap to the mouth need to be rendered expeditiously.
I didn't even get paid. Only a Foamy Rant - Tech Support III could say it better.
Save me from the madness....
I have told him time and time again that he doesn't need to save the email in 3 different folders as well as the documents attached in triplicate. I have remindhim on numerous occasions to backup his crackberry. I've told him over and over to run the spyware program (even taped a note to his desk). NO you can't store 100GB of photo's on a 50GB hardrive. NO you can't just hit escape and make it all better. NO you can't just close your laptop and walk way when you get an error message and think it will go away. NO Ctrl-Alt-Del is NOT a fix all. Can you say that I am pulling out my hair.
So, this afternoon, Ron calls me on my cell to tell me that there is something wrong with his outlook.
Ron: Lisa, somethings wrong with my laptop.
Lisa: Uh Huh. What seems to be the problem?
Ron: I keep getting an error message when I try to delete something and it keeps sending the same message over and over.
Lisa: And, uh, how long have you had this problem.
Ron: I dunno. This is new but I've had other errors going on too.
Lisa: And you didn't do anything about it?
Ron: Uh, no. It wasn't bothering me much then. This is a problem.
Lisa: And you want me to fix it.
Ron: You're a borderline genius, right? I'll be right home...but can you look at it for me.
Okay. So, I stomp upstairs - like I don't have nothing better to do - and start messing with his computer. First, I look at all the crud he has on the laptop - UNINSTALL. Second, what is all this crap running in the background? - MSCONFIG - STOP those puppies from loading at start up. Ran SPYBOT - removed 44 errors/spyware. Ran AntiVirus software - nothing. Analyzed harddrive - DEFRAGED and removed all unnecessary files. Researched outlook error message on my computer, implemented solution. Ran Fix/Restore for outlook - fixed the problem (at least temporarily). He is back up and running.
While I was doing all this, I fixed martini's for my mother and I, while Ron went to pick up J-Man from his girlfriends house and pick up some dinner.
He thought it was hilarious that he got us food from Akbar - an Indian Restaurant....cause I was like tech support in India. There are moments when a good open palm slap to the mouth need to be rendered expeditiously.
I didn't even get paid. Only a Foamy Rant - Tech Support III could say it better.
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